Privacy Policy

CS HOLDINGS LTDA ("NTSkins", "we", "our") is committed to protecting the privacy of users of our platform. This Privacy Policy explains how we collect, use, share, and protect your personal information, in compliance with the Brazilian General Data Protection Law (LGPD - Law No. 13.709/2018) and other applicable legislation.

1. Data Controller

2. Data We Collect

2.1 Registration Data

• Steam ID and public Steam profile information (display name, avatar)
• Email address (when provided)
• Steam Trade URL

2.2 Transaction Data

• Purchase and sales history
• Deposit and withdrawal history
• Wallet balance
• Payment details (processed by our payment partners)

2.3 Technical Data

• IP address
• Browser and device type
• Operating system
• Pages visited and time spent
• Access and activity logs

2.4 Verification Data (KYC)

When necessary, we may request identity documents, proof of address, and selfie for identity verification.

3. Purposes of Processing

We use your data to:

• Service provision: Process transactions, skin deliveries, manage your account and wallet.
• Security and anti-fraud: Detect and prevent fraud, abuse, and suspicious activities.
• Customer support: Answer your questions and resolve issues.
• Communications: Send notifications about transactions, service updates, and, with your consent, marketing.
• Legal compliance: Comply with legal and regulatory obligations.
• Service improvement: Analyze platform usage to improve features.

4. Legal Bases (LGPD)

We process your data based on:

• Contract performance (Art. 7, V): To provide our services according to the Terms of Use.
• Legitimate interest (Art. 7, IX): For security, fraud prevention, and service improvement.
• Legal obligation (Art. 7, II): To meet legal and regulatory requirements.
• Consent (Art. 7, I): For marketing communications and non-essential cookies.

5. Data Sharing

We may share your data with:

• Payment processors: Stripe, Cryptomus, Woovi (to process transactions)
• Analytics providers: Google Analytics (to understand site usage)
• Infrastructure providers: Hosting and CDN services
• Authorities: When required by law or court order

We do not sell your personal data to third parties.

6. International Transfers

Some of our service providers may be located outside Brazil. In these cases, we ensure that data transfers are made with adequate safeguards, including standard contractual clauses or transfers to countries with adequate data protection levels.

7. Data Retention

We retain your data for as long as necessary for the purposes described in this policy, or as required by law. Transaction data is kept for at least 5 years for tax and compliance purposes. After account closure, non-essential data is deleted within 30 days, except when retention is legally required.

8. Security

We implement technical and organizational measures to protect your data, including: encryption in transit (HTTPS/TLS), restricted access control, security monitoring, and secure development practices. However, no system is 100% secure, and we cannot guarantee absolute security.

9. Your Rights (LGPD)

Under the LGPD, you have the right to:

• Confirmation of data processing existence
• Access to your data
• Correction of incomplete, inaccurate, or outdated data
• Anonymization, blocking, or deletion of unnecessary data
• Data portability
• Deletion of data processed with consent
• Information about sharing
• Withdrawal of consent

To exercise your rights, contact: [email protected]

10. Cookies

We use cookies to:

• Essential cookies: Necessary for site operation (authentication, preferences).
• Analytics cookies: To understand how you use the site (Google Analytics).

You can manage cookies in your browser settings. Disabling essential cookies may affect site functionality.

11. Children

Our services are not directed to persons under 18 years of age. We do not knowingly collect data from minors. If we become aware that we have collected data from a minor, we will delete that information.

12. Changes to this Policy

We may update this Policy periodically. Significant changes will be communicated by email or notice on the website. We recommend reviewing this page regularly.

13. Contact